• Cornish Medical takes great pride and care when filling, checking and packaging every order.
• Damaged or short shipments must be reported within (24) – (48) hours from date of delivery.
• Damage to the box and packaging must be noted with the carrier at time of delivery.
• Please be sure to save all packaging material and merchandise for inspection as it is necessary for insurance claims.
• If a shipment arrives damaged, please note the damage in detail on the delivery receipt or bill of lading and have the driver sign both copies to acknowledge damage. Promptly contact Cornish Medical’s Customer Service Department at (800) 722-5304.
• If an item is missing from your shipment, call the Cornish Medical Customer Service Department at (800) 722-5304 within (24) – (48) hours.

• All products are shipped FOB Origin with freight charges prepaid and added to your invoice unless otherwise negotiated.
  
• It is the customer’s responsibility to check the order for completeness and damage; both hidden and visible at the time the product is received. If you are missing packages or you have a damaged shipment, please mark the delivery receipt as such and file a claim with the carrier.
  
• If you have signed for freight in good condition but later find damages, some carriers allow up to (3) three days from receipt of the shipment to file a claim.
  
• Contact the carrier immediately once damage or shortage is found. If you need further assistance filing your claim contact Cornish Medical at (800) 722-5304.