Terms & Conditions

Standard Credit Terms

  • Payment terms are NET 30 DAYS for supply orders with approved credit.
  • Payment terms are NET 15 DAYS for capital equipment orders with approved credit, unless special terms were required.
  • Service, parts and non-stock special order items must be paid in full at time of order unless prior arrangements have been made.
  • All pre-owned equipment requires credit card or check at time of order.
  • Cornish Medical will accept official purchase orders from hospitals, schools, colleges and universities with approved credit terms.
  • Cornish Medical’s minimum order requirement is $25.00. All orders less than $25.00 will be subject to a $10.00 handling charge.
  • All new accounts must provide a credit card to secure payment on any past due invoices not paid within our terms. If the card on file is charged
    for a past due invoice, the amount charged will include the total of the invoice and the 3% credit card processing fee.
  • Prior to approval of charge account privileges, (3) months of order history paid by check or credit card at time of order will be required for an approval determination. Term accounts must order a minimum of $1,000.00 per (12) month period to maintain charge account privileges.
  • All products are shipped pre-paid FOB point of origin with shipping charges being added to the invoice.
  • Terms for all orders begin at time of shipment from when the product leaves our facility.
  • Special concessions on shipping cannot be combined with any other offers.
  • All past due invoices will incur finance charges of 1 ½ % per month (18% per year)
  • Unpaid account balances are subject to a $49.00 late fee.
  • Any discounts and concessions may be voided if invoice is not paid within our terms and a separate invoice will be generated for them.
  • Repeated late payments or non-payment will result in the loss of charge account privileges along with the levying of any applicable fees incurred due to late or non-payment.
  • New accounts and accounts that are (60) Days delinquent at any time will require a 50% payment as a deposit at the time of order and 50%
    payment plus freight charges at the time of shipment. (This requirement will be rescinded once account history demonstrates (3) three consecutive months of on time payment.
  • Consistently delinquent accounts (2 or more times in a (12) month period), will be required to prepay the order in full, including freight costs, at
    time of order placement. Pre-payments with company checks must clear the bank before the product ships.
  • Delinquent accounts will be liable for the invoice amount, finance charges and all legal fees, court costs, and administration costs incurred to collect past due accounts.
  • Accounts sent to a collection agency will also be assessed a penalty fee of 33% of the total amount sent to collections as well as any other costs
    associated with the collection agency.

Pricing & Quotations

  • Prices do not include taxes and shipping fees and are subject to change without notice.
  • Written price quotations are valid for (30) Days.
  • Freight estimates are valid for (30) days and subject to a variance of 10-15% from the original quote as compared to the actual freight
    amount at time of shipment.
  • Product descriptions and pictures may vary on products due to product enhancements, updates and revisions.
  • From time to time, special pricing may be provided to the customer under certain circumstances such as competitive situations or special offers. These special pricing concessions cannot be combined with any other special offers, discounts or specials unless stated in writing from Cornish Medical. In these instances, the additional discounts are allowable only if the invoice is paid on time. Invoices with special pricing that are past due will be considered in default of the agreement and will be modified to the customers original pricing and full payment of that amount is required.

LTL Freight Receiving, Damage, and Shortages

For shipments delivered by less-than-truckload (“LTL”) carrier, Customer shall ensure that an authorized receiver is available at delivery. Before signing the carrier’s delivery receipt, Customer shall perform a reasonable exterior inspection; verify the number of pallets, crates, cartons, and loose pieces; photograph the shipment; and describe any visible loss, damage, shortage, or packaging irregularity on the carrier’s delivery receipt. General notations such as “damaged” or “subject to inspection” may beinsufficient. Customer shall request that the driver acknowledge the notation and shall retain a copy of the completed receipt.

Customer shall unpack and inspect the goods promptly after delivery and shall notify Cornish Medical immediately upon discovering visible damage, shortage, refusal, or suspected concealed damage, and in all cases no later than twenty-four (24) hours after delivery, by email to shipping@cornishmedical.com or by telephone at 800-722-5304. Notice must include the applicable order or invoice number, carrier and pro/tracking number, delivery date, signed delivery receipt, packing list, photographs, piece count, and a detailed description of the exception.

Customer shall preserve the goods and all original pallets, crates, cartons, wrapping, bands, labels, cushioning, and other packaging, and shall not repair, alter, return, relocate, dispose of, or release the goods or packaging until Cornish Medical provides instructions. Customer shall reasonably cooperate with inspections, documentation requests, mitigation efforts, and claim procedures. Carrier notice and claim deadlines vary and may be shorter than the period stated above. Cornish Medical will determine, based on the applicable shipping terms and carrier arrangement, the party responsible for presenting and managing any freight claim. Failure to follow these procedures may materially impair or prevent recovery and may limit Cornish Medical’s ability to provide a remedy to the extent permitted by applicable law.

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