• Payment terms are NET 30 DAYS for supply orders with approved credit.
  
• Payment terms are NET 15 DAYS for capital equipment orders with approved credit, unless special terms were required.
  
• Service, parts and non-stock special order items must be paid in full at time of order unless prior arrangements have been made.
  
• All pre-owned equipment requires credit card or check at time of order.
  
• Cornish Medical will accept official purchase orders from hospitals, schools, colleges and universities with approved credit terms.
  
• Cornish Medical’s minimum order requirement is $25.00. All orders less than $25.00 will be subject to a $10.00 handling charge.
  
• All new accounts must provide a credit card to secure payment on any past due invoices not paid within our terms. If the card on file is charged
  for a past due invoice, the amount charged will include the total of the invoice and the 3% credit card processing fee.
  
• Prior to approval of charge account privileges, (3) months of order history paid by check or credit card at time of order will be required for an approval determination. Term accounts must order a minimum of $1,000.00 per (12) month period to maintain charge account privileges.
  
• All products are shipped pre-paid FOB point of origin with shipping charges being added to the invoice.
  
• Terms for all orders begin at time of shipment from when the product leaves our facility.
  
• Special concessions on shipping cannot be combined with any other offers.
  
• All past due invoices will incur finance charges of 1 ½ % per month (18% per year)
  
• Unpaid account balances are subject to a $49.00 late fee.
  
• Any discounts and concessions may be voided if invoice is not paid within our terms and a separate invoice will be generated for them.
  
• Repeated late payments or non-payment will result in the loss of charge account privileges along with the levying of any applicable fees incurred due to late or non-payment.
  
• New accounts and accounts that are (60) Days delinquent at any time will require a 50% payment as a deposit at the time of order and 50%
  payment plus freight charges at the time of shipment. (This requirement will be rescinded once account history demonstrates (3) three consecutive months of on time payment.
  
• Consistently delinquent accounts (2 or more times in a (12) month period), will be required to prepay the order in full, including freight costs, at
  time of order placement. Pre-payments with company checks must clear the bank before the product ships.
  
• Delinquent accounts will be liable for the invoice amount, finance charges and all legal fees, court costs, and administration costs incurred to collect past due accounts.
  
• Accounts sent to a collection agency will also be assessed a penalty fee of 33% of the total amount sent to collections as well as any other costs
  associated with the collection agency.

Customers are responsible for maintaining accurate Cornish Medical payment information in their vendor records and communicating updated instructions to all personnel responsible for issuing payments.

After receiving and acknowledging updated payment instructions from Cornish Medical, customers must discontinue use of superseded banking information. Banking changes should be verified by calling Cornish Medical at a previously established telephone number before submitting payment.

If a customer sends payment using superseded banking information after acknowledging the updated instructions, and this results in additional recovery or reconciliation work, Cornish Medical may charge the customer reasonable, documented costs attributable to that error. These costs may include bank charges, third-party recovery expenses, and administrative time reasonably required to trace, recover, or reconcile the payment. Any charge will be separately itemized and explained.

These charges will not apply to errors caused by Cornish Medical or its financial institution. Cornish Medical may waive charges at its discretion. Any funds successfully received and retained by Cornish Medical will be credited toward the applicable invoice without requiring duplicate payment.

This policy applies to orders accepted on or after its effective date, subject to applicable law and any separately executed written agreement.

• Prices do not include taxes and shipping fees and are subject to change without notice.
  
• Written price quotations are valid for (30) Days.
  
• Freight estimates are valid for (30) days and subject to a variance of 10-15% from the original quote as compared to the actual freight
  amount at time of shipment.
  
• Product descriptions and pictures may vary on products due to product enhancements, updates and revisions.
  
• From time to time, special pricing may be provided to the customer under certain circumstances such as competitive situations or special offers. These special pricing concessions cannot be combined with any other special offers, discounts or specials unless stated in writing from Cornish Medical. In these instances, the additional discounts are allowable only if the invoice is paid on time. Invoices with special pricing that are past due will be considered in default of the agreement and will be modified to the customers original pricing and full payment of that amount is required.
  

Quoted LTL freight charges include only the delivery services expressly identified in Cornish Medical’s quote or order confirmation.

Customer is responsible for additional carrier charges resulting from services requested by Customer or its receiving personnel, inaccurate or incomplete delivery information, undisclosed delivery site requirements, or Customer’s failure to be ready to receive the shipment as arranged. These charges may include liftgate service, inside delivery, redelivery, detention or driver waiting time beyond the carrier’s allotted allowance, storage, delivery address changes, and limited-access delivery fees, to the extent not already included in the agreed freight charges.

Customer must ensure that receiving personnel understand the agreed delivery services and that adequate personnel, equipment, and access are available to accept delivery promptly. Additional services requested directly from the carrier or driver by Customer’s receiving personnel may result in charges payable by Customer.

Cornish Medical may separately invoice Customer for these additional carrier charges, including charges assessed or reported after delivery or after the original invoice has been paid. Advance notice of the final amount may not be available. Supporting carrier documentation will be provided upon request.

Payment is due under Customer’s approved credit terms. For customers without approved credit terms, payment is due immediately upon receipt of the supplemental invoice, unless otherwise required by applicable law or a separately executed written agreement.

Customer should promptly notify Cornish Medical in writing of any disputed charge and provide the reason for the dispute and available supporting information. Cornish Medical will review the matter with Customer and, where appropriate, the carrier to seek a fair resolution. Undisputed amounts remain payable when due.

If a supported charge remains unpaid after written notice and a reasonable opportunity to resolve the matter, Cornish Medical may modify future payment or delivery requirements, suspend credit privileges, or decline new orders, subject to applicable law and existing contractual obligations. These measures will be considered individually and will not apply automatically because Customer raises a good-faith dispute.

Customer will not be charged twice for services already included in the agreed freight charges or held responsible under this section for charges attributable to errors by Cornish Medical or the carrier. This policy applies to future orders incorporating these terms and is subject to applicable law and any separately executed written agreement.

For shipments delivered by less-than-truckload (“LTL”) carrier, Customer shall ensure that an authorized receiver is available at delivery. Before signing the carrier’s delivery receipt, Customer shall perform a reasonable exterior inspection; verify the number of pallets, crates, cartons, and loose pieces; photograph the shipment; and describe any visible loss, damage, shortage, or packaging irregularity on the carrier’s delivery receipt. General notations such as “damaged” or “subject to inspection” may beinsufficient. Customer shall request that the driver acknowledge the notation and shall retain a copy of the completed receipt.

Customer shall unpack and inspect the goods promptly after delivery and shall notify Cornish Medical immediately upon discovering visible damage, shortage, refusal, or suspected concealed damage, and in all cases no later than twenty-four (24) hours after delivery, by email to shipping@cornishmedical.com or by telephone at 800-722-5304. Notice must include the applicable order or invoice number, carrier and pro/tracking number, delivery date, signed delivery receipt, packing list, photographs, piece count, and a detailed description of the exception.

Customer shall preserve the goods and all original pallets, crates, cartons, wrapping, bands, labels, cushioning, and other packaging, and shall not repair, alter, return, relocate, dispose of, or release the goods or packaging until Cornish Medical provides instructions. Customer shall reasonably cooperate with inspections, documentation requests, mitigation efforts, and claim procedures. Carrier notice and claim deadlines vary and may be shorter than the period stated above. Cornish Medical will determine, based on the applicable shipping terms and carrier arrangement, the party responsible for presenting and managing any freight claim. Failure to follow these procedures may materially impair or prevent recovery and may limit Cornish Medical’s ability to provide a remedy to the extent permitted by applicable law.